The Allendale Road Surgery

The Allendale Road Surgery is committed to providing you and your family with quality health care which fully meets the patient's requirements. In particular:

• You will be treated in a friendly and courteous manner by all our staff.
• You can expect confidentiality to be maintained at all times (including that for the under 16s). A copy of our confidentiality statement is available on this website and from reception.
• The doctors and nurses aim to see patients within 30 minutes of their scheduled appointment. If there are exceptional delays you will be informed of the reasons.
• Patients with urgent medical conditions will be given priority, even when this may cause delay to booked appointments
• All new patients will be offered an appointment for a health check with a practice nurse and/or doctor
• Patients shall be referred to a consultant when their GP thinks it necessary
• You can expect to be given an appointment with an unspecified doctor within 48 hours of a request. Some urgent cases can be dealt with by phone and it is our policy to do this if it is of benefit to the patient and the practice. We aim to provide a consultation with a health professional within 24 hours of a request.
• We are committed to ensuring continuing training for all the doctors and the staff to improve our services to you.

With these rights come responsibilities and we would ask our patients to respect the following points:

• Courtesy to the staff at all times - please remember they are working to doctors' instructions.
• Please try to attend appointments on time or give adequate notice that you wish to cancel - being late or non attendance inconveniences other patients and wastes appointment time.
• Do make more than one appointment if more than one person is to be seen when you come to the surgery.
• Please remember that a prescription is not the answer to every consultation.
• Look after your own health. Exercise regularly and watch your diet. Ask the doctors or practice nurse for advice.
• Do not threaten violence - we support the NHS 'Zero Tolerance' campaign and will de-register any patient who is violent, threatens violence or is abusive towards any of our staff or visitors.